Legal

Refund Policy

Effective August 13, 2026

Revelio is a personalized digital service created immediately after payment. This policy explains when a refund is available and how to request one.

1. Before payment

You can leave the creation process at any time before completing Stripe Checkout. You will not be charged until Stripe confirms payment.

2. Technical failure

We will provide a full refund if a problem caused by Revelio prevents us from creating or delivering your paid voucher and we cannot restore or redeliver it within a reasonable time. Please contact us promptly and allow us an opportunity to investigate and correct the problem.

3. Duplicate or incorrect charges

If you believe you were charged more than once for the same intended purchase or charged an incorrect amount, contact us. We will review the payment records and refund any confirmed erroneous charge.

4. Personalized digital vouchers

Because Revelio begins creating and hosting personalized digital content immediately after successful payment, completed purchases are generally not refundable for a change of mind, a typing mistake, an incorrect reveal date, an incorrect recipient address, unwanted link sharing, or a problem with the underlying gift or merchant.

5. How to request a refund

Email hello@reveliovoucher.com within 14 days of the charge. Include the purchasing email address, approximate payment date, voucher reference if available, and a short explanation. Do not send full card details.

6. Approved refunds

Approved refunds are returned to the original payment method through Stripe. Your bank or card issuer controls when the credit appears and processing times may vary.

7. Contact

For payment or refund questions, email hello@reveliovoucher.com.